Refund policy
At REFYNE, your satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a straightforward return policy.
Returns
You may request a return within 14 days of receiving your order.
To be eligible for a return:
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The item must be unopened
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The item must be unused
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The product must be in its original packaging
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The seal must be intact
Due to hygiene and safety standards, we cannot accept returns on opened or used skincare products.
How to Request a Return
To initiate a return, please contact our support team at:
Please include:
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Your order number
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The reason for your return request
Our team will provide further instructions.
Refunds
Once your return is received and inspected, we will notify you regarding approval.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note:
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Original shipping costs are non-refundable
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Return shipping costs are the responsibility of the customer unless the item is faulty
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at:
We will resolve the issue promptly.
Late or Missing Refunds
If you have not received your refund within the expected timeframe, please first check with your bank or payment provider.
If you still require assistance, contact us at support@refyne.shop.